Gutter Clean Melbourne Privacy Policy

Last updated: November 2025

Gutter Clean Melbourne Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). By using this website, you consent to the practices described in this policy.

1. Information We Collect

We collect personal and business information necessary to operate our matchmaking services. This may include:

• Name, phone number, and email address submitted via web forms.
• Property details, service type, and job description provided by customers.
• ABN, business name, and contact details of service providers.
• Technical information such as IP address, browser version, and session data for analytics and security.

2. How We Use Collected Information

We use collected information strictly to:

• Match customers with qualified gutter professionals in Melbourne.
• Facilitate communication between both parties.
• Maintain service quality and improve website functionality.
• Meet obligations under Australian consumer and privacy legislation.

We never sell or rent user information for marketing or third-party gain.

3. Sharing and Disclosure

Your data is only shared with independent gutter cleaners who have agreed to our confidentiality standards. We may also disclose information where required by Victorian or federal authorities to comply with legal or regulatory obligations.

4. Data Storage & Security

All data is securely stored on Australian-based servers protected by encryption and restricted access. We use standard cybersecurity measures to prevent misuse, unauthorized access, or data loss. While we take reasonable precautions, no system is fully immune to breaches, and users acknowledge this risk.

5. Cookies & Tracking

Cookies are used for analytics, site performance, and user session management. Disabling cookies may affect site usability. We use only essential and anonymized tracking tools to understand traffic trends and improve our website experience.

6. Third-Party Services

We rely on third-party providers like Google Analytics and email platforms to deliver core services. These providers comply with Australian privacy regulations. Links to third-party websites are for convenience only — Gutter Clean Melbourne is not responsible for their content or data handling practices.

7. Access, Correction & Deletion

You can request access, correction, or deletion of your stored personal data by contacting us via the Contact Us page. Requests are processed within 10 business days, in accordance with the Privacy Act 1988.

8. Complaints & Contact

If you believe your privacy rights have been violated, please reach out through our Contact Us page. If unresolved, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC).

9. Updates to This Policy

We may update this Gutter Clean Melbourne Privacy Policy periodically. Updates will appear on this page with a new “Last Updated” date. Continued use of our website implies acceptance of the revised policy.